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FAQ'sHow is your data compiled?SixChannels continuously gathers, analyzes and manages in-house data from a variety of sources. From public records, title companies to credit bureau data, we have the most comprehensive data in the industry ranging from DBA filings and tax liens or judgments, to Yellow Pages. We have a data team of 150 members who periodically update all the records in the database. We also gather data from third party companies and associations that have received opt-in information from the businesses and individuals across the globe. All the records in our database are opt-in records. This process is obtained through a subscription management and confirmation process. What will be my response rate?There are many variables that determine response rate in a marketing program. The product being sold, how it is offered, the creative content of the mailer or telemarketing presentation, and timing; all contribute to the rate of response you will eventually experience. Consequently the rate of response can vary greatly from campaign to campaign. Paying equal attention to your product, your offer, customer incentive to respond, the timing of the campaign, and the list you use is essential. Some campaigns may be profitable with a response rate of one percent, whereas others need a much higher rate to register similar profits. The accuracy and deliverability of our data will certainly improve the rate of response you would have achieved if you were to use a less reliable list source, provided all other variables being equal. Responses are tracked as Leads, Click through's, email responses and opens. In what formats can I get my list?We provide your list in the following formats:
How often is your database updated?We offer only the finest data, which is updated quarterly to ensure that you will receive the highest quality list. With every order, we ensure our lists are clean and in full compliance with all ‘Do Not Call’ rules and regulations by verifying all the emails for deliverability and validity. This ensures that our clients get only good and valid emails. It means Really Outstanding Information. You'll see the difference when you use SixChannels. What types of targeting do we offer?We have a wide range of industry/title selects – the client has the option to select the industry verticals, titles, state or country based lists to reach the target audience.Do we charge based on the actual number of emails delivered or the number of emails sent?We charge the clients only for the actual emails delivered. In case of any bounce-backs, we provide extra contacts to ensure the target list size. How often are new names added? How often are unsubscribes removed?We send monthly campaigns for list building on various new topics. We also take the initiative to update our current databases every quarter. The unsubscribes are effectively removed within 48 hours of notice. Do you send multi-part messages?We recommend our clients to send part messages using different titles and pitches for better tracking and results. Are we CAN SPAM compliant?SixChannels is dedicated to protecting the privacy interests of our customers and is in full compliance with the CAN-SPAM Act. Specifically, we adhere to the following requirements:
A valid physical address of the advertiser will be included in every email; All unsubscribe requests are honored within 10 days of notification. What are the forms in which you can send the mailers?We can send mailers in HTML, Text, flash or Semi-text format. However, we don't advice a flash template because older version of Outlook doesn't support flash. Can we track these mailers, which are sent to the contacts?HTML, Image and Semi-text formats are trackable with the exception of text format. We have tracking tools, which tracks the leads and click throughs. Email responses and email opens can be tracked real time, for which you would be given the login ID and password, once the campaign is on. This lets you track the results 24/7. Also, you can view the demo of our Email Campaign Tracking Tool on our website by logging in at www.sixchannels.com What forms of payment do you accept?All list purchases and marketing services must be paid for in advance
either by check or wire transfer. Contact
us for further details. If you wish to pay by check, make your
check payable to "SixChannels " and overnight it to: How can I contact you if I need help?Phone: Our regular working hours are Monday through Friday, between 9am and 6pm CST. Please feel free to call at any time and if we aren’t in the office, just leave a message and we will return your call first thing the next morning. Our Toll-Free number is 800-718-3291. You can reach us by email at info@sixchannels.com. |
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